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Frequently Asked Questions

What does PlantID do?

PlantID uses artificial intelligence to help identify plants from photographs, provide guidance about possible plant health issues, translate plant information and help you organise your personal plant collection.

Does PlantID require an account?

No traditional account is required. PlantID does not currently ask you to register with a name, email address or password. A pseudonymous technical identifier is created automatically to provide online services and manage usage limits.

Where are my plant photos stored?

Plant photos saved to your personal collection are stored locally in PlantID's app-owned storage on your device. The photograph submitted for identification or diagnosis is temporarily transmitted for AI processing but is not stored as an image file in PlantID's Supabase database.

Can PlantID make mistakes?

Yes. PlantID uses artificial intelligence and identification or diagnosis results may be incomplete or incorrect. Important identifications should always be independently verified, particularly where toxicity, edibility, human or animal safety is involved.

How do I delete my PlantID data?

Information stored locally on your device can be removed using PlantID's available controls or your device's application-storage settings.

For server-side information associated with your anonymous PlantID identifier, visit Delete My Data.

How do I contact you about privacy?

For privacy questions or data-rights requests, contact privacy@lowenergylabs.com. You can also read the PlantID Privacy Policy.